Cancellation Fees & Refund Policy

Think Real Estate is committed to providing clear information about course fees, cancellations and refunds before you enrol.

As we deliver both nationally recognised vocational education and training (VET) and non-accredited Continuing Professional Development (CPD) training, different cancellation and refund conditions apply depending on the type of training you enrol in.

Please refer to the relevant section below.

 

Nationally Recognised Training (VET)

Applies to nationally recognised qualifications, skill sets and units of competency delivered by Think Real Estate as a Registered Training Organisation (RTO).

 

Before You Enrol

Before enrolling, you will receive a Course Information Guide and our Student Handbook, which outline:

• course fees
• payment options
• refund conditions
• support services
• your rights and responsibilities
• important course information to help you make an informed enrolment decision.

If you have any questions before enrolling, please contact our Student Support team.

 

Cooling-Off Period

Think Real Estate offers a 5 business day cooling-off period from the date you complete your Enrolment Agreement and Student Induction Declaration.

During this period, you may cancel your enrolment. Refund eligibility will be assessed in accordance with the Cancellation and Refund Schedule below.

The cooling-off period only applies where training or assessment materials have not been accessed through the Learner Portal (LMS).

For online and self-paced courses, training is considered to have commenced once learning materials or assessments have been made available through the Learner Portal.

 

Cancellation & Refund Schedule

Circumstance	Refund entitlement
Cancellation before completing the Enrolment Agreement and Student Induction Declaration	100% refund of fees paid
Cancellation within 5 business days of completing the Enrolment Agreement and Student Induction Declaration where no training or assessment materials have been accessed	50% refund less the applicable administration fee
Cancellation within the 5 business day cooling-off period after accessing training or assessment materials	No refund
Cancellation more than 5 business days after completing the Enrolment Agreement and Student Induction Declaration	No refund
Student withdraws after commencing training	No refund
Student fails to commence training	No refund
Course cancelled by Think Real Estate and no suitable alternative can be provided	100% refund of fees paid
Think Real Estate is unable to deliver the training and assessment services agreed to	Refund for training and assessment services not yet delivered
Overpayment of fees	100% refund of the overpaid amount
Serious illness, injury, hardship or other compassionate and compelling circumstances supported by evidence	May be considered on a case-by-case basis

 

Requesting a Refund

If you wish to request a refund, you must complete a Refund Request Form and submit it, together with any supporting documentation, to support@thinkrealestate.net.au.

Approved refunds are normally processed within 10 business days.

Approved refunds will generally be paid using the original payment method to the person or organisation that made the original payment.

Refund requests based on compassionate or compelling circumstances will be assessed individually. Examples may include serious illness, injury or other exceptional circumstances supported by appropriate evidence.

If you are dissatisfied with the outcome of a refund decision, you may access Think Real Estate's Feedback, Complaints and Appeals process outlined in the Student Handbook.

 

Protecting Your Pre-Paid Fees

Think Real Estate complies with the Standards for Registered Training Organisations 2025.

We will not require you to pay more than $1,500 in prepaid fees before the commencement of training and assessment services.

Where a course fee exceeds $1,500, the balance will be managed through an approved payment arrangement.

 

Payment Plans

Flexible payment arrangements are available for eligible courses.

If you experience financial difficulty, please contact Student Support as early as possible to discuss your options.

Failure to maintain agreed payment arrangements may result in restrictions on access to training, assessment services or certification until outstanding fees have been resolved.

 

Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law.

If you are dissatisfied with a fee decision, refund outcome or any aspect of our services, you may lodge a complaint or appeal in accordance with our Feedback, Complaints and Appeals Policy.

 

NSW Fair Trading Continuing Professional Development (CPD)

Applies to NSW Fair Trading Continuing Professional Development (CPD) workshops delivered by Think Real Estate. CPD training is delivered either face-to-face or live via interactive Zoom webinar and is subject to the Think Real Estate CPD Terms and Conditions and Participant Code of Conduct.

 

CPD Workshop Bookings

To secure your place:

• a completed enrolment must be received;
• full payment must be received (unless otherwise agreed in writing); and
• Think Real Estate must issue a booking confirmation.

A booking is not confirmed until these requirements have been met. Participants should not make travel or accommodation arrangements until their booking has been confirmed.

 

Choosing the Correct CPD Workshop

Participants are responsible for ensuring they enrol in the correct CPD workshop applicable to their licence class, certificate of registration and NSW Fair Trading requirements.

If you're unsure which workshop you require, please contact us before enrolling.

 

Cancellation, Transfers & Refunds

Cancellation by Think Real Estate

If Think Real Estate cancels or postpones a workshop, participants may choose to:

• transfer to another available workshop; or
• receive a full refund.

 

Cancellation by a Participant

If you cancel:

• More than 5 business days before the workshop – you are entitled to a full refund.

• Less than 5 business days before the workshop – no refund will be provided.

Participants may transfer to another available workshop, subject to availability.

 

Non-Attendance

Participants who fail to attend without notifying Think Real Estate before the commencement of the workshop are not entitled to a refund.

At Think Real Estate's discretion, participants may be permitted to transfer to another available workshop.

 

Transfer of Booking

Participants may transfer their booking to another eligible participant.

• 5 or more business days before the workshop – no administration fee.
• Less than 5 business days before the workshop – $55 administration fee.

Replacement participants must complete all enrolment requirements before the workshop commences.

 

Certificates of Completion

A Certificate of Completion will only be issued where participants have:

• attended the full workshop;
• actively participated throughout the workshop;
• complied with the Think Real Estate Participant Code of Conduct;
• successfully verified their identity where required;
• successfully completed the required assessment; and
• paid all applicable course fees. 

 

Further Information

Before enrolling, participants should read the Think Real Estate CPD Terms and Conditions and Participant Code of Conduct, which outline the attendance, participation, identity verification and assessment requirements applicable to NSW Fair Trading CPD workshops.