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Cancellation Fees and Refund Policy

THINK REAL ESTATE has a Policy in regard to Cancellations and the Refund of fees. The Guidelines for the Refund of Fees is set down on page 7 of the Student Handbook available on the web site.

Under that Policy, if in THINK REAL ESTATE's opinion, the participants would be unreasonably disadvantaged if not granted a refund, for example, a Participant meets with a serious misadventure and is unable to continue their enrolment, then THINK REAL ESTATE will refund the full tuition fee and any other fees and charges paid by or on behalf of the participant. If a participant withdraws from only part of a course, or if only part of the course is cancelled, THINK REAL ESTATE will only refund the portion of the tuition fee and materials fee applicable to that part of the course.

The following examples are indicative of appropriate circumstances for granting a refund:

  • Extended hospitalisation or illness (two week period minimum) supported by a medical certificate and resulting in extended absence from training.
  • Childbirth.

The following examples are indicative of inappropriate circumstances for granting a refund:

  • Too busy
  • job change
  • change in work hours
  • inconvenience of travel to class
  • moving interstate
  • retrenchment

In regard to specific courses, subject to the above, the following Refund Policies apply where a participant withdraws from the course or does not attend:-

CPD WORKSHOPS

All CPD workshops will proceed subject to minimum numbers. If a course is cancelled any people who have booked will be advised at least two days prior to the date of the workshop. They can either ask for a full refund, in accordance with this policy or transfer the booking to another date, or undertake the course by Distance learning.

All fees must be paid at the time of booking the course which is done by completing the "Booking Sheet". Once enrolment is completed, paid fees will be refunded as follows:

  • If the course is cancelled or postponed a full refund of the course fee will be given.
  • If the student cancels 3 days or more before the course date a full refund will be given
  • If the student cancels 2 days or less before the course date no refund will be given. The student may transfer to another course date or complete the course via distance learning.
  • If a student does not attend a course they are booked into, and they do not advise THINK REAL ESTATE before hand, no refund will apply, however the student my transfer their booking to another course or undertake the course by correspondence. If the student undertakes the course by correspondence and the fee is less than the fee being charged a refund of the difference will be refunded to the student.

COURSE IN PROPERTY PRACTICE

a. In-Room Course:

A deposit or the full fee can be paid at the time of booking the course which is done by completing the "Enrolment Form". If a deposit is paid on enrolment, the balance of the funds must be paid on or before the first day of the course. Once enrolment is completed, paid fees will be refunded only as follows:

  • If the course is cancelled or postponed a full refund of the course fee will be given.
  • If the student cannot attend the course and written notice is given more than 7 days of the course commencement date, a full refund will be given less an administration fee of $95.00.
  • If the student cannot attend the course and written notice is given less than 7 days prior to course date a fee of 75% of the full price will be charged and the remaining 25% will be refunded to the student.
  • However, the student may elect to transfer their booking to another course date (transfer can only be done by completing a course within six months of cancellation). No extra charge will be made if the transfer is accepted.

b. Distance Learning Course:

If the student wishes to cancel their booking a full refund will be available less an administration fee of $50.00 if cancellation is requested before any learning material is despatched.

If the student wishes to cancel their booking and learning material has been despatched, no refund will be given, however the booking can be transferred to another person. It will be the responsibility of the person who made the original booking to collect any monies from the person they are transferring the booking to. If any additional training material needs to be resent to the new student a fee of $75.00 will be charged.

Transferring enrolment will need to be done in writing and sent to THINK REAL ESTATE with original student's name, address and contact details. It will also need to state the new students full name, address and contact details who the enrolment is being transferred to. This letter must be signed by initial applicant.

LICENSING COURSE

If a THINK REAL ESTATE assessor needs to assess you under Recognition of Prior Learning a non- refundable processing fee must be paid at the time of booking which is done by completing the application form.

  • If RPL has been processed, no part of the processing fee will be refunded if the student chooses not to proceed with the course. A "Certificate of Competency" will be issued for the subjects assessed. If competency is not recognised then a statement to that effect will be issued, along with the reasons why competency was not given.
  • If the student wishes to proceed with the course the processing fee will be deducted from the total fee payable, which will be set out in the Fee quotation provided to the student.
  • If a student does not wish to proceed once course notes have been despatched, an additional fee of 25% of the full fee applicable will be withheld. (NOTE: If the course notes are sent in hard copy and are returned in tact in a reusable condition, the 25% fee may be refunded at the discretion of THINK REAL ESTATE Compliance Manager). If the student has paid more than 25% of the full fee, the balance of that money will be refunded.

OTHER TRAINING COURSES

For all other training courses, fees are payable at the time of booking. Once enrolment is completed, paid fees will be refunded as follows:

  • If the course is cancelled or postponed a full refund of the course fee will be given.
  • If a student cannot attend the course and they do not advise THINK REAL ESTATE within 5 days of the course, no refund will apply, however the student may transfer their booking to another course.
  • The above refund policies are subject to review. If the student disagrees with the ruling given by THINK REAL ESTATE they may appeal to the Compliance Manager and such appeals are subject to THINK REAL ESTATEs Complaint and Appeals process.

AUCTIONS:

On-Site Auctions:

  • If the property is sold, withdrawn or postponed 14 days or less prior to the booked Auction Date, a FULL fee applies. (Note: The auctioneer's time has already been allocated to the exclusion of any other work.)
  • If the property is sold or withdrawn 15 days or more prior to the auction date, a fee of 50% of the auction fee including GST applies. Please notify THINK REAL ESTATE as soon as you are aware of the change. (Note: If an auction is postponed to another date and that date is known no fee will be charged. However if the property is postponed more than twice a fee may be incurred)

In-Room Auctions:

  • Once a booking is received if the property is sold prior, withdrawn or postponed a $55.00 booking fee applies. BOOKINGS WILL NOT BE ACCEPTED LESS THAN 3 WORKING DAYS PRIOR TO THE AUCTION DATE.
  • If the digital projection has been prepared a fee of $55.00 per property will also be payable if the auction is sold prior or withdrawn 2 or less working days before the auction.