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Cancellation Fees and Refund Policy

THINK REAL ESTATE has a Policy in regard to Cancellations and the Refund of fees. The Guidelines for the Refund of Fees is set down on page 7 of the Student Handbook available on the web site.  A summary of this policy is set out below.

Under that Policy, if in THINK REAL ESTATE's opinion, the participants would be unreasonably disadvantaged if not granted a refund, for example, a Participant meets with a serious misadventure and is unable to continue their enrolment, then THINK REAL ESTATE will refund the full tuition fee and any other fees and charges paid by or on behalf of the participant. If a participant withdraws from only part of a course, or if only part of the course is cancelled, THINK REAL ESTATE will only refund the portion of the tuition fee and materials fee applicable to that part of the course.

The following examples are indicative of appropriate circumstances for granting a refund:

  • Extended hospitalisation or illness (two week period minimum) supported by a medical certificate and resulting in extended absence from training.
  • Childbirth.

The following examples are indicative of inappropriate circumstances for granting a refund:

  • Too busy
  • job change
  • change in work hours
  • inconvenience of travel to class
  • moving interstate
  • retrenchment

In regard to specific courses, subject to the above, the following Refund Policies apply where a participant withdraws from the course or does not attend:-

CPD WORKSHOPS

All CPD workshops will proceed subject to minimum numbers. If a workshop is cancelled for any reason, any people who have booked will be advised at least two days prior to the date of the workshop. They can either ask for a full refund in accordance with this policy or transfer the booking to another date, or undertake the course by Distance learning. If they choose to proceed by Distance Learning, they will be refunded the difference of the fee charged for the workshop and the standard Distance Learning fee.

 

All fees must be paid at the time of booking the course, which is done by completing the "Booking Sheet". Once enrolment is completed, paid fees will be refunded as follows:

  • If the course is cancelled or postponed a full refund of the course fee will be given.

  • If the participant cancels 3 days or more before the course date a full refund will be given

  • If the participant cancels 2 days or less before the course date no refund will be given. The participant may transfer to another course date or complete the course via distance learning.

If a participant does not attend a course they are booked into, and they do not advise THINK REAL ESTATE before hand, no refund will apply, however the participant my transfer their booking to another course or undertake the course by distance learning. If the participant undertakes the course by distance learning, and the fee is less than the fee being charged, a refund of the difference will be refunded to the participant.

 

CERTIFICATE of REGISTRATION COURSES / AGENTS REPRESENTATIVE COURSES

a. In-Room Courses:

A deposit of an administration fee specified in the course information material (or the full fee can be paid at the time of booking the course which is done by completing the "Enrolment Form". If a deposit is paid on enrolment, the balance of the funds must be paid on or before the first day of the course. Once enrolment is completed, paid fees will be refunded only as follows:

  • If the course is cancelled or postponed a full refund of the course fee and administration fee will be given.

  • If the participant cannot attend the course and written notice is given more than 7 days of the course commencement date, a full refund will be given less the administration fee as specified in the course information material.

  • If the participant cannot attend the course and written notice is given less than 7 days prior to course date a fee of 75% of the full price will be charged and the remaining 25% will be refunded to the participant.

  • However, the participant may elect to transfer their booking to another course date (transfer can only be done by completing a course within six months of cancellation). No extra charge will be made if the transfer is accepted.

 

b. Distance Learning Course:

If the participant wishes to cancel their booking a full refund will be available less an administration fee of $50.00 if cancellation is requested before any learning material is dispatched to the participant.

If the participant wishes to cancel their booking and learning material has been dispatched, no refund will be given, however, the booking can be transferred to another person. It will be the responsibility of the person who made the original booking to collect any monies from the person they are transferring the booking to.  If any additional training material needs to be resent to the new participant, a fee of $75.00 will be charged.

Transferring enrolment will need to be done in writing and sent to THINK REAL ESTATE with original participant's name, address and contact details. It will also need to state the new participants full name, address and contact details who the enrolment is being transferred to. This letter must be signed by initial applicant.

 

LICENSING COURSES

If a THINK REAL ESTATE assessor needs to assess you under Recognition of Prior Learning a non- refundable administration fee as specified in the course information material must be paid at the time of booking which is done by completing the application form.

  • If RPL has been processed, no part of the processing fee will be refunded if the participant chooses not to proceed with the course. A "Certificate of Competency" will be issued for the subjects assessed. If competency is not recognised then a statement to that effect will be issued, along with the reasons why competency was not given.

  • If the participant wishes to proceed with the course the processing fee will be deducted from the total fee payable, which will be set out in the Fee quotation provided to the participant.

  • If a participant does not wish to proceed once course notes have been dispatched, an additional fee of 25% of the full fee applicable will be withheld. (NOTE: If the course notes are sent in hard copy and are returned in tact in a reusable condition, the 25% fee may be refunded at the discretion of THINK REAL ESTATE Training and Compliance Manager). If the participant has paid more than 25% of the full fee, the balance of that money will be refunded.

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OTHER TRAINING COURSES

For all other training courses, fees are payable at the time of booking. Once enrolment is completed, paid fees will only be refunded as follows:

  • If the course is cancelled or postponed a full refund of the course fee will be given.

  • If a participant cannot attend the course and they do not advise THINK REAL ESTATE within 7 days of the course, no refund will apply, however the participant may transfer their booking to another course.

AUCTIONS:

On-Site Auctions:

  • If the property is sold, withdrawn or postponed 14 days or less prior to the booked Auction Date, a FULL fee applies. (Note: The auctioneer's time has already been allocated to the exclusion of any other work.)
  • If the property is sold or withdrawn 15 days or more prior to the auction date, a fee of 50% of the auction fee including GST applies. Please notify THINK REAL ESTATE as soon as you are aware of the change. (Note: If an auction is postponed to another date and that date is known no fee will be charged. However if the property is postponed more than twice a fee may be incurred)

 

In-Room Auctions:

  • It is preferred that submissions for in room auctions are booked at least 2 days before the auction, but will be received up to 1 day prior to the auction.
  • If property submitted is sold, withdrawn or postponed prior to the auction being held then Think Real Estate reserves the right to charge a fee of no more than $100 plus GST per property.  In special circumstances the cancellation fee may be waived by Think Real Estate.
  • If the digital projection has been prepared for a property by THINK REAL ESTATE a fee of $55.00 per property will also be payable if the auction is withdrawn from sale for any reason.